I run Comcast Voices (where you left a comment detailing this issue last night), and first off I want to apologize for your trouble.

Secondly, I just wanted to let you know that I’ve passed your comment/issue along to our digital outreach team. Someone from that team should be contacting you shortly, but should you need more help with issues like these you can always email them directly at we_can_help@comcast.com.