Another blog post written at 32,000 feet as that is when the issue hit me. I have various electronic devices as my dedicated reader knows. I have previously talked about various data access connection challenges. This new challenge is not one of my own doing. It is a poor user experience or use case definition. This problem was illustrated by Amazon and their Kindle applications, but it does not apply to just them. This challenge happens to many applications beyond this example.
So yesterday, Sat Jan 9, the tech showed up at the appointed time and replaced the modem. He also fixed some other issues with the connection serving my house I was not aware of, such as that the signal was coming in to hot. It seems to have gone well, however I am amazed at [more]
My first comment, should be something I should have discussed earlier. The unspoken question is “What would you like Comcast to do?” Simplest answer “I would like Comcast to send me the modem as outlined previously in their letter.” I would also like a written correspondence sent via hard copy explaining their response policy and [more]
Faithful reader, I am sure you are the edge of your seat waiting to find out the next step in the Colossal Comcast Comedy of Errors. For those of you now quite up to speed on all my writings and rantings, click here. Allow me to do a quick review of whether or not Comcast’s [more]
As my faithful reader will know, both my friend Bruce and myself have had disappointment with Comcast and their customer support in the past six. We have both written about the issues, The Comcast Show and Technology Can Be Fickle; so with another challenge on the horizon I figure it is time to once again [more]