A version of this post was orignally published on AVNation.tv


Once again, the Federal Communications Commission is changing the way that Internet traffic will be handled within the United States. FCC Chairman Ajit Pai at the Newseum in Washington, D.C. on April 26, 2017, gave a speech entitled, “The Future of Internet Freedom.” During this speech (transcripts) Chairman Paj put forth the idea that Internet Broadband communication should not be covered under Title II. This statement means that the broadband or Internet Service Providers can treat different data, differently.

Currently, under Title II many of the services we use as part of the AV Industry are covered and protected as it prevents service providers from throttling the speed of connections for most traffic. Virtual Private Networks (VPN) and other services are not part of this protection. What this means is that your local Internet provider must deliver all the network traffic with limited traffic shaping or control, it is called the common carrier principle, and it is what applies to the phone system. That principle is what allows one to dial from an AT&T connection to a Sprint connection.
Through the suggested repeal of Title II for Internet traffic, that is no longer the case. The service provider can change the rates of data and which data gets through based on almost any criteria they chose.
Now comes the question that everyone is thinking, “Sure Bradford, you and Josh talk quite often about Net Neutrality and Privacy quite a bit. How does this impact me? Why do I care?”

 am glad you asked. Allow me to provide a simple real world example. Comcast offers packages of bundling certain applications and services with their high-speed Internet connectivity. For example, if you look at the Comcast Business Internet pages you will see packages for some services that they offer. I am going to use the backup services in this model as it is something I have done already for myself. On the product page, they talk about “Cloud Based Solutions℠ – Online Backup and Storage.” The services that they offer packages with for Online Backup are Carbonite and Mozy; I can not find Comcast’s storage solutions. There is a difference between backup and storage. Backup indicates that the data on a device will be regularly copied to a separate location. If the original is deleted, it will also be removed from the archive or backup after a period of time. Online storage means the storing of data whether deleted from the original or not. A user may remove it manually, but it will not be purged automatically if the original is removed.

For that reason, as well as others such as data durability, I decided not to use either of these services; I use JungleDisk. I have a single account and application that supports both data backup and data storage. I place files that I need easy access to on the JungleDisk Storage; I configured JungleDisk Backup software to backup my computer once a day.

Here is where Net Neutrality comes into play. Under the Title II ruling that Internet connectivity is a utility, most Internet traffic is processed equally. However with the repeal of the Title II that would change. It would mean that Comcast would have the ability to throttle or slow my communication with JungleDisk, reducing my success with the service. At the same time, they could prioritize traffic to their partners at Mozy and Carbonite. I am not indicating that they have or that they would, I am saying that they can. It would basically force me to use one of Comcast’s partners’ service instead of the one that I chose if I want an efficient process.

Without the protection of Title II, it would fall to me to prove that my traffic is impacted. One would also have to document that it violates the agreed upon terms of service from the Internet provider. After those two hurdles, it would be up to the Federal Trade Commission to investigate if the issue is an unfair trade practice.

All of these items are retroactive, except for Title II engagement. Under Title II it is proactively  indicated that the favoring of traffic has a much more stringent set of guidelines and is designed to prevent the problem from happening in the first place.

The post originally appeared on AVNation.tv April 27, 2017

At the time I wrong this piece I was employeed by Harman Professional which was a competitor of Bose. Harman has similar policies I disagree with. As a result while I have both brands’ products I do not run their software – September 13, 2020


This time last week (April 18, 2017) a class action lawsuit was being filed in the United States District Court for the Northern District of Illinois, Eastern Division claiming that Bose collected data without telling their users that they were. You can read the complaint (17-cv-2928) on the Sribd service. My previous writings have shown my preference for privacy in the digital age. I do not like that Bose is collecting that much information about its users. It might be legal and an accepted business practice at the moment, I still don’t like it. [Bradford’s note: I do work for a competitor. This discussion is about data tracking not products. I don’t use some of my employer’s software because of the data tracking policies.]

When I started this piece, I indicated that I was going to come out supporting Bose and their situation. However, in doing research for the column, I have changed my mind. Bose was very close to having done the right thing, telling people what they were monitoring. However, they did not quite get it right as they had inconsistent information available. What they are currently collecting through Bose Connect is your listening habits; what are you listening to, how long are you listening for, when are you listening, where are you listening and other things. The crux of the case in my opinion is this statement in the filing: “Bose Connect collects and record the titles of the music and audio files its customers choose to play through their Bose wireless products. They also transmit such data along with other personal identifiers to third-parties—including a data miner—without its customers’ knowledge or consent.” In my view that last sentence is false completely and should be removed from the conversation. Bose does indicate that they use a third-party.

Something to consider as you examine this issue is that this application is just one part of the entire digital media playback system. Using iTunes one can know the last time a media file was accessed and if it was listened to completely, that information is shared with Apple. There is a massive part of me that says, as soon as one became part of the digital media ecosystem one must work to stay private. The amount of data about customers that is available can be mind boggling. All of the information that the plaintiff is worried about is likely available already from other sources. Additional information such as where and when was the content was acquired is easy to gather if one uses the typical online services.

After I finished reading the filing,  I started reading was on the Bose website. There is a link to their privacy policy at the bottom of basically every page within their website.  I clicked the link in Bose’s footer and was directed to here; it is confusing as they do not directly indicate or discuss the Bose Connect App. However reading through I found this section that would have caused me pause:

"If you use a Bose SoundTouch system or the SoundTouch software or mobile app, Bose also collects additional information about you, including technical information (such as your IP address, computer attributes and system ID); location information derived from your IP address; and product usage information (such as system presets and recently played content)."

While reading the document, I started getting confused. Is the Bose Connect App the “mobile app” listed in the policy? It is a mobile application, but they don’t call it out explicitly. Other hardware and software is listed by name.  More research was required. I figured the best way to understand the experience and information provided to the user is to install the Bose Connect application and read the documentation.

I went to the Google Play store to look at the Android version. That was interesting as the information provided there was minuscule. There was the Google Permission information that indicated the application is granted access to:

  • bind to an accessibility service
  • view network connections
  • pair with Bluetooth devices
  • access Bluetooth settings
  • full network access

There was also a link to the Privacy Policy, https://downloads.bose.com/ced/bose_connect/privacy_policy.html. I created a PDF of it to read later.
I next went to the iTunes/App Store to do the same thing. I am traveling with an iOS device, so that was a more realistic experience.  On the iTunes product page there is a link to the privacy policy and the license agreement. The privacy policy also directs one to the same location as the Google Play store. iTunes embeds the license agreements within the application window, so I have simply combined captures (click here) so I could read it all.

I was now ready to review all of the documentation. I started with the privacy policy. This section quickly jumped out at me [yes there are errors, I took this section verbatim from the Bose site]:

What Information We [Bose] Collect About You

The app does not collect any information that Bose or our service providers can use to identify you personallyAs discussed below, however, the app does automatically collect certain information from the mobile phone, tablet, or other device that you use to access the app.

Log data. When you use the app, we or our service providers may automatically receive and record certain information from your mobile phone, tablet, or other device. This may include such data as your software and hardware attributes (including device OS version and hardware model information), the date and time you use the app, whether and when you update the app and your Bose products, and certain other tracking information. To do this, we may use web logs or applications that recognize your device and gather information about its online activity.

Analytics and related tracking mechanisms. We may use mechanisms to track and analyze how you use the app. We also may partner with third parties who do so on our behalf (see below in the section entitled “How We Share Information with Third Parties”). These mechanisms can be used, for example, to collect information about your use of the app during your current session and over time, when and why the app crashes on your device, and a variety of information about the mobile phone, tablet, or other device that you use to access the app. Such mechanisms may include software developer kits (“SDKs”), pixels, scripts, or other tracking mechanisms. Some of these mechanisms involve storing small files on your mobile phone, tablet, or other device. Others involve transmission of information to a third-party server through other means.”

Portion of the Bose EULA

That was when my opinion changed from Bose educated the user about data collection to they made a mistake. I believe that Bose clearly documented for the end user that a third-party is being used to analyze the data. The fact they listed incompletely what items they are collecting is where the problem occurs in my mind. In the general privacy policy they spelled out more clearly what they are collecting. The Bose Connect policy differs from the general privacy policy so it would appear that there are different conditions of data collection for each software. Whether the user was informed correctly now comes down to the question, “What conclusion would a reasonable person create from this information?”

That moment was also when Josh Srago and I started to disagree. Initially, we agreed that we thought Bose was in the clear, not necessarily right but had met their obligations to inform. We both still believe tracking the information is bad and should be stopped. We both think that clearly spelled out that they are using a third-party service. The disagreement started when Josh referred to the End User License Agreement (EULA) and pointed out a paragraph that states the user consents to Device Data Usage collection.

Josh indicates that he believes Device Data Usage includes what content or data you are using on your device. I do not think that most people, i.e. not me or Josh, would consider that approach. Most people would process that phrase as if they transferred or use 2GB of data or 3GB of data that month.
Josh and I both agree that tracking is wrong. We both know EULA and privacy policies are purposely written to be as vague as possible. Collecting usage information has value to product development, such as is there enough battery life for the person to use the headphones in a typical day. We also agree it is very rare for a user to read the EULA or Privacy Policy.
What we disagree on is what amount of information was provided to the user. That is something for the courts to decide.

A few notes I want to include that just didn’t flow in writing:

  1. The use of the application is not required as indicated in this video from the Bose site.  Yes, you get more functions, the payment is Bose gets more data about you. Think of it as a frequent shopper card or a Starbucks registered card.
  2. If you want to review the documents of the case yourself and you don’t like the privacy policy used by Scribd, you may also view the filing at https://ecf.ilnd.uscourts.gov/doc1/067119015846p.

Thank you for reading.
Bradford

This article was originally published on AVNation.tx on April 20, 2017.

I have read Brock McGinnis’s column in the April 201 edition of Commercial Integrator. If you haven’t read it yet, you can read it here. There are also some reactions both on Commercial Integrator and here on AVNation. The one that surprised me was Commercial Integrator indicating that people are canceling their subscription.

Continue reading “What is old is new again”

This article owas originally posted on AVNation.tv on April 6, 2017.

Let me start with the basics, defining that three-letter acronym, Virtual Private Network. I have a rule that one cannot use a TLA (Three Letter Acronym) unless they know what it is short for. VPN allows a more secure connection between two computers via a public network. Typically, this connection is made via encrypted packets using an agreed upon scheme. The exact method is not relevant for the most part, what is important is that it is one that is trusted.

Continue reading “VPN is not just for work”

During my “day job”, I work on many projects that are subject to Nondisclosure Agreements (NDA). These projects range from new product development to new projects that have not been announced to details of clients and project contents. There are various levels of diligence called out in each agreement. I am not giving any legal advice on enforcement and application of NDA’s I am sharing some of the principles and practices that are common and I have found helpful. If in doubt, check with your legal advisor or company counsel.

“The first rule of Nondisclosure Agreements is do not talk about Nondisclosure Agreements.”

Bradford Benn with a hat tip to Chuck Palahniuk

The level of “paranoia” for lack of a better word you want to follow is up to you. I follow the most stringent NDA policies for all of my NDA projects. The reason is that remembering the nuances of each one is difficult. Some people find it humorous my personal level of privacy and security awareness, however these practices apply and help me be aware of things not typically considered. Some of the things I worry about may not be practical for your scenarios but it is still good to think about for things beyond projects. Confidentiality of things such as payroll, checking account balances, insurance information… etc. are still a part of daily life.
The most effective practice I use is both simple and often overlooked. Chuck Palahniuk said it most succinctly, “The first rule of Fight Club is do not talk about Fight Club.” Seems rather simple, but it is often forgotten. The version that applies in this situation, “The first rule of Nondisclosure Agreements is do not talk about Nondisclosure Agreements.” I work within a large company [Harman] there are multiple teams and departments, about 28,000 employees total. Not everyone needs to know everything, engineering does not need to know that I am working with Bob’s Country Bunker on their expansion. If an engineer comes to me as they go to the Bunker every weekend and asks about the expansion, my answer is simple. “Sorry, I don’t know anything about it.” Yes, a lie or a fib. It also means that you are not as likely to be asked as many questions by friends looking for information. It also means not talking about the project in public, especially at industry conventions. However what I get out of this approach is I do not have to worry about someone else leaking the information.

People think it is odd that I have specific USB flashdrives or thumbdrives for different purposes and projects. Using a thumbdrive to share data can easily lots of data  being shared unexpectedly. I hand person A a thumbdrive with person B’s data on it (that is covered by a non-disclosure agreement). Person A would then know about the project and if unscrupulous could have person B’s data. People don’t always think about it, but by sharing a USB drive one is basically sharing part of their computer’s hard drive. There are of course the other reasons such as not wanting to get a virus. My solution is that I format the thumbdrive when appropriate. Typically it is after a customer visit or a system commissioning. I will also backup and then erase the contents of the drive often during the process. None of us have ever lost a thumbdrive with key information on it.

This same approach holds for network storage and sharing solutions. Most people will think about Dropbox, SpiderOak, Google Drive, Box … etc. but these are not the only sharing services to be aware of. A standard computer attached to a network has the same issues at times. A company typically has a network server for storing and sharing project data, very often in addition to that the sharing feature on a laptop will be enabled as well. The shared drive or directory on a computer is most likely the largest liability of these items. If you want to know why, use the network in a hotel, coffeehouse, or even in an airplane. Depending on the security settings of the network one might be able to see other computers on the same network. Very often to make the computer user’s experience simpler shared directories or folders will advertise itself. Now everyone connected to the network is aware that there is a share on the network.

These services are very powerful and convenient. However misconfiguration can be very bad. The sharing features typically get set and forgotten, so data is just sitting around all over the place. Did you remember to change who has access to what within Dropbox? Is your Shared directory still active for everyone to see and edit documents. Did you turn off the sharing for the person that left the company? Is your network storage at home available via the Internet, does it have a strong password and current firmware? Are you using Two Factor Authentication (2FA), if not – why not?

There is the specter of e-mail and how easy it is to not redact or remove information before forwarding it. This issue becomes more and more important as the projects are more and more complex. I often will read an e-mail and store it, some contracts require that. If I need to gather more information from another party I do not simply forward the e-mail, I rewrite it to be as generic as possible. Part of this process is to make sure I understand the question I am asking. Part of it is just preventing information from being shared. Yes, we might work for the same company but I am the one who was given the information, often the NDA indicates that I can only share information when necessary.

I can continue with such things as lock your computer when you are not using it. Don’t carry information you don’t need to on your laptop; especially when you travel. That seems easy to say I know, and it is more realistic than ever to do. I can connect to a server that is secure via VPN connection and retrieve the documents I need when I need them. (This approach can also be helpful and preventative if a laptop is lost or a hard drive fails.)

Encrypt important data. Yes, the encryption word. It is important. It is not new. In the late 1990’s I was working on a theme park project just as e-mail was becoming common. To transmit documents electronically we were required to send them encrypted using Pretty Good Privacy or PGP encryption. I am not going into all the details, the Electronic Frontier Foundation has written a good article providing an overview. This process meant that I would compress a file, then encode it via PGP, then attach it to a message and send it. This process still exists and is still very viable. I encrypt data on my hard drive and on the cloud using PGP encryption, sometimes called GPG on Mac and Linux. Beyond just the encryption the fact that the email has a much higher probability of not being spoofed is reason enough to use it for me. If you want to test it out, my key can be found at my blog post.

Now that everyone is concerned, how to make things better so that you are not the leak? The first item is the Fight Club rule. The second task is I encrypt my connections and data whenever possible (check with your company’s IT department as the last thing that anyone wants is to have data be inaccessible). Find secure solutions for hosting data on the cloud. There are many solutions, I am not going to endorse one or claim one is better than the other, the key item I look for is 2FA. This process means that the person trying to gain access to an account will not only need the password, but a second piece of information to gain entry. Typically this is a numerical value, it can either be generated on a device such as a handheld digital device or sent via e-mail or text. There is more information about 2FA available from EFF as well. I have enabled it on the AVNation website administration tools and everywhere else I can, including Google and Apple cloud solutions. I think that this would go without saying, but just in case; do not click the remember me or have the browser remember your password. That basically means if someone has your computer they have access to all the site.

I am sure by this point I sound paranoid, however I will say that adhering to Non-Disclosure Agreements is valuable for business. No one wants to know as the person who leaked information. It is easier to make sure no one leaks the information by not letting them know about the project. Keeping projects secret and being digitally accessible is very possible. It requires attention to detail and understanding the processes. Do not let it scare you.